Return & Refund Policy

Returns & Refunds – Frequently Asked Questions (FAQ) 

Can I return or exchange my order? 

Returns are accepted only for the following reasons: 

  • Physically damaged products 

  • Defective products 

  • Incorrect items received 

To raise a return request, please email us at help@buyabeers.com within 24 hours of delivery. 

Make sure to attach: 

  • A clear unboxing video, and 

  • Photos showing the issue clearly 

Requests made after 24 hours cannot be accepted, as our shipping partners do not allow claims beyond this period. 

All returned products must be in their original packaging. 

If the product is returned in an improper or used/opened condition, the return will be rejected. 

 

Returns NOT accepted for: 

  • Used or opened products 

  • Products with altered serial numbers 

  • Items without an unboxing video 

  • Skin/hair reactions (because every skin type responds differently) 

After we receive your returned product, our team will inspect and verify the issue. 

If approved, a replacement will be sent. If the claim is not approved, the return request will be closed, and no replacement or refund will be issued. 

 

The package I received is open. What should I do? 

Please do not accept delivery if: 

  • The outer packaging is open 

  • The seal is broken or tampered with 

If you accept an open package, we cannot take responsibility for: 

  • Damaged items 

  • Missing items 

  • Wrong items 

Always refuse a tampered package and contact us immediately. 

 

The product doesn’t suit me. Can I return it? 

Unfortunately, no. 

Skincare results vary from person to person, so products that “don’t suit you” cannot be returned or refunded. 

If you need help understanding how to use any product correctly, our team is happy to guide you. 

 

When will I get my refund? 

Once your return request is approved: 

  1. Our delivery agent will collect the product from your address. 

  1. After it reaches our warehouse, a quality check (QC) will be done. 

  1. Once QC is passed, the refund will be processed. 

You can expect the refund in your original payment account within 7–14 business days. 

COD customers will be asked to provide bank details for the refund. 

For any help, reach out to us on WhatsApp or email us at help@buyabeers.com. 

 

How can I register a return? 

Just email us at help@buyabeers.com with: 

  • Your order number 

  • Clear photos or videos showing the issue 

Our team will guide you through the next steps. 

 

Can I exchange a product? 

We currently do not offer direct product exchanges. 

If you want a different item, you may simply place a new order.