Return & Refund Policy
Return & Refund Policy
At Abeers – Crown of Ayurveda, we strive to ensure your complete satisfaction with every purchase. Your order will be eligible for return, replacement, or refund under the following circumstances:
Eligible Cases for Return, Replacement, or Refund
- Incorrect Item Received: You received an item different from what you ordered.
- Damaged Shipment: The product was found damaged upon delivery.
- Incomplete Order: One or more items from your shipment are missing.
Conditions to Qualify
To ensure a smooth resolution, the following conditions must be met:
- Notification: You must contact our customer care team within 24 hours of receiving the order.
- Evidence: A clear unboxing video must be provided showing the issue (wrong item, damage, or missing content).
This helps us verify the issue and provide prompt assistance.
Return or Refund Procedure
To initiate a return or refund, please fill out the required details [insert link or form reference].
Once submitted, our team will assess your case and respond within 2 working days with a resolution.
Possible Outcomes
- If a wrong item was received: The correct item will be shipped to you immediately.
- If a damaged item was received: A replacement will be sent at no additional cost.
- If your case qualifies for a refund, kindly indicate this while submitting your request, and it will be reviewed accordingly.
Refunds for Cancelled/Returned Orders
- For prepaid orders, refunds will be initiated to your original method of payment within 3 working days.
- For Cash on Delivery (COD) orders, you’ll be asked to provide your bank account details. The refund will be processed to the specified account within 7 working days.
If you have any questions or require assistance, please don’t hesitate to reach out to our support team.