Refund policy
Return & Refund Policy
At Abeers, we strive to provide you with the best shopping experience possible. However, due to the hygienic and personal nature of skincare and beauty products, we do not accept returns or exchanges once the product has been sold or delivered — unless the product is received in a damaged or defective condition at the time of delivery.
ABEERS MARKETING PRIVATE LIMITED is not liable for any damages caused after successful delivery.
Return/Exchange Eligibility
We only accept return or exchange requests under the following conditions:
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The product was received in a damaged or leaking condition.
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The request is raised within 48 hours of delivery.
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An unboxing video is mandatory to verify any claim.
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The product has not been used or tampered with in any way.
Important Terms:
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Exchange or refund requests without an unboxing video will not be entertained.
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Return requests beyond 48 hours of delivery will be automatically rejected.
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Refunds for Cash on Delivery (COD) orders will be issued as store credit only.
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If your claim is valid, the replacement will be processed within 7–21 business days.
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Damages caused due to customer mishandling or misuse will not be covered.
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Abeers Wellness Pvt. Ltd. reserves the full right to approve or reject any return or refund request after verification.
Products NOT Eligible for Return:
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Used or opened products
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Orders placed in error
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Sale or discounted items
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Products without proof of damage (unboxing video)
Refund Mode & Timeline:
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Prepaid Orders: Refund will be processed to the original payment method.
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COD Orders: Store credit will be issued to the registered email ID or phone number.
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Refunds will be completed within 7–21 working days after confirmation and inspection.
Need Help?
For any concerns regarding return, refund, or exchange, please reach out to us:
📧 Emails:
📞 Customer Care: +91-9999896314
(Available: Monday to Saturday | 10:00 AM – 6:00 PM)
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