Shipping & Delivery Policy

At Abeers – Crown of Ayurveda, we are committed to delivering your orders in a timely and reliable manner.

Order Processing

• All domestic orders are processed within 24 hours on working days (Monday to Saturday).
• Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Timeline

• Standard Delivery: 3–5 business days from dispatch, depending on your location.
• Remote & ODA Locations: For interior or Out-of-Delivery-Area (ODA) regions, delivery may take up to 10 business days.

Shipping Charges

• Free Shipping: Applicable on domestic orders above ₹399.
• Standard Shipping Fee: A flat rate of ₹50 for orders below ₹399.
• Cash on Delivery (COD): An additional ₹49 will be charged for COD orders.
• Note: COD service may not be available for certain PIN codes.

Shipping Details

• All orders are shipped from our warehouse located in New Delhi, India.
• We partner with reputed courier services to ensure safe and prompt delivery.

Return & Refund Policy

At Abeers – Crown of Ayurveda, we strive to ensure your complete satisfaction with every purchase. Your order will be eligible for return, replacement, or refund under the following circumstances:

Eligible Cases for Return, Replacement, or Refund

• Incorrect Item Received: You received an item different from what you ordered.
• Damaged Shipment: The product was found damaged upon delivery.
• Incomplete Order: One or more items from your shipment are missing.

Conditions to Qualify

To ensure a smooth resolution, the following conditions must be met:

• Notification: You must contact our customer care team within 24 hours of receiving the order.
• Evidence: A clear unboxing video must be provided showing the issue (wrong item, damage, or missing content).

This helps us verify the issue and provide prompt assistance.

Return or Refund Procedure

To initiate a return or refund, please fill out the required details [insert link or form reference].

Once submitted, our team will assess your case and respond within 2 working days with a resolution.

Possible Outcomes

• If a wrong item was received: The correct item will be shipped to you immediately.
• If a damaged item was received: A replacement will be sent at no additional cost.
• If your case qualifies for a refund, kindly indicate this while submitting your request, and it will be reviewed accordingly.

Refunds for Cancelled/Returned Orders

• For prepaid orders, refunds will be initiated to your original method of payment within 3 working days.
• For Cash on Delivery (COD) orders, you’ll be asked to provide your bank account details. The refund will be processed to the specified account within 7 working days.

If you have any questions or require assistance, please don’t hesitate to reach out to our support team.