Returns & Refunds – Frequently Asked Questions (FAQ)
Can I return or exchange my order?
Returns are accepted only for the following reasons:
To raise a return request, please email us at help@buyabeers.com within 24 hours of delivery.
Requests made after 24 hours cannot be accepted, as our shipping partners do not allow claims beyond this period.
All returned products must be in their original packaging.
If the product is returned in an improper or used/opened condition, the return will be rejected.
Returns NOT accepted for:
After we receive your returned product, our team will inspect and verify the issue.
If approved, a replacement will be sent. If the claim is not approved, the return request will be closed, and no replacement or refund will be issued.
The package I received is open. What should I do?
Please do not accept delivery if:
If you accept an open package, we cannot take responsibility for:
Always refuse a tampered package and contact us immediately.
The product doesn’t suit me. Can I return it?
Skincare results vary from person to person, so products that “don’t suit you” cannot be returned or refunded.
If you need help understanding how to use any product correctly, our team is happy to guide you.
When will I get my refund?
Once your return request is approved:
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Our delivery agent will collect the product from your address.
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After it reaches our warehouse, a quality check (QC) will be done.
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Once QC is passed, the refund will be processed.
You can expect the refund in your original payment account within 7–14 business days.
COD customers will be asked to provide bank details for the refund.
For any help, reach out to us on WhatsApp or email us at help@buyabeers.com.
How can I register a return?
Just email us at help@buyabeers.com with:
Our team will guide you through the next steps.
Can I exchange a product?
We currently do not offer direct product exchanges.
If you want a different item, you may simply place a new order.
